At 1st Game, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have over your own data as a player based in Pakistan.
The key principles behind how 1st Game looks after your personal information
All personal and financial data on 1st Game is stored using industry-standard encryption. Access to your account information is restricted internally and protected from unauthorised access at every level.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used to operate and improve the 1st Game platform – nothing else.
You have the right to access, correct, and request deletion of the personal data we hold about you. Contact our support team at any time to exercise these rights and we will respond promptly.
We only collect the personal information that is genuinely required to operate your account, process PKR transactions, and keep the platform safe. We do not collect data for the sake of it.
Deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets are processed through secure payment channels. Full card and account numbers are never stored on our servers.
This policy is written in plain English so every player can understand it. No legal maze of jargon. If you have questions about anything in this document, our support team is available around the clock.
1st Game operates the online gaming platform accessible at 1stgame.plus. We provide Sports Betting (with a focus on Cricket, Pakistan Super League, T20 internationals, Football, and Esports), Live Casino, Slot Games, Bingo, and other gaming services to registered players in Pakistan.
For the purposes of this Privacy Policy, "we", "us", and "our" refer to 1st Game as the operator of this platform. "You" refers to any person who visits, registers on, or uses any part of the 1st Game platform.
This Privacy Policy applies to all personal data collected through the 1stgame.plus website, our mobile app available for Android and iOS, and any communications you have with our team. It should be read alongside our Terms and Conditions, which govern your use of the platform as a whole.
We collect personal information in several ways – directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of what we collect and why:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, photograph | Registration & verification |
| Contact Data | Email address, mobile number, city/province | Registration & account updates |
| Financial Data | JazzCash/Easypaisa account number, bank account details, transaction history in PKR | Deposits & withdrawals |
| Gaming Activity | Bets placed, games played, session duration, win/loss history | During platform use |
| Technical Data | IP address, device type, browser, operating system, app version | Automatic on each visit |
| Usage Data | Pages visited, features used, clicks, time on site | Automatic on each visit |
| Communications | Support chat logs, emails sent to us, feedback submitted | When you contact us |
We do not collect sensitive personal information such as biometric data, religious beliefs, or political opinions. We also do not collect full payment card numbers – card transactions are handled by our PCI-compliant payment processors and only tokenised references are retained on our side.
Every piece of data we collect has a specific, legitimate purpose. We do not use your information for anything that is not described in this policy. The main ways we use your personal data are:
We process your personal data only when we have a valid legal reason to do so. The legal bases we rely on are:
We do not sell, rent, or share your personal data with third parties for their own commercial or marketing purposes. However, there are specific, limited situations where we do share information with trusted parties in order to operate the platform:
All third-party partners who process your data on our behalf are contractually required to handle it securely, use it only for the specific purpose authorised, and not retain it beyond what is necessary.
1st Game uses cookies and similar tracking technologies on our website and app to make the platform work properly and to understand how players use it. There are a few different types of cookies we use:
You can manage cookie preferences through your browser settings. Blocking certain types of cookies may affect how some features of 1st Game work. We do not use third-party advertising cookies or share cookie data with external advertising networks.
We keep your personal data for as long as your account is active and for a reasonable period afterwards to meet legal and operational requirements. Specific retention periods are:
When data is no longer required and the retention period has expired, it is securely deleted or permanently anonymised. If you request deletion of your account and personal data, we will process this request subject to any legal retention obligations that apply at that time.
As a player on 1st Game, you have a number of rights regarding your personal data. We are committed to respecting these rights and will respond to any request you make within a reasonable timeframe:
Request a copy of the personal data we hold about you, including what it is, why we hold it, and how it is used.
Ask us to correct any inaccurate or incomplete personal information held in your account at any time.
Request that we delete your personal data, subject to any legal retention periods that may require us to keep certain records.
Object to us processing your data for direct marketing purposes. We will stop as soon as we receive your objection.
Request a copy of the data you provided to us in a structured, commonly used format so you can transfer it elsewhere if needed.
Ask us to pause processing of your data in certain circumstances, for example while a correction request is being reviewed.
To exercise any of these rights, contact our support team with your account details and a clear description of your request. We may need to verify your identity before proceeding. There is no charge for making a data rights request in most cases.
1st Game is strictly for adults aged 18 and over. We do not knowingly collect any personal data from anyone under the age of 18. If you believe a person under 18 has registered on our platform, please contact us immediately and we will investigate and close the account without delay.
If we discover during a verification check that an account holder is under 18, the account will be suspended immediately, all activity on the account will be reviewed, and any balances held will be handled in accordance with our Terms and Conditions and applicable age verification obligations.
Protecting your personal and financial information is a top priority at 1st Game. The security measures we have in place include:
While we take every reasonable precaution to keep your data safe, no platform can guarantee absolute security across all possible threats. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login details with anyone.
If you ever suspect your account has been accessed without your permission, contact our support team immediately so we can secure your account and investigate.
The 1st Game platform integrates with a number of third-party services in order to deliver a complete gaming experience. These include game content providers, payment gateways, and technical infrastructure partners. When you interact with features powered by these third parties – such as a live dealer table or a payment checkout – the relevant provider may also process some of your data according to their own privacy policies.
We do not control how third-party providers handle data beyond what is governed by our data processing agreements with them. We take reasonable steps to ensure that all partners we work with maintain appropriate data protection standards. However, we encourage you to review the privacy practices of any third-party service you interact with independently.
This platform does not contain links to external websites. All navigation and content remains within 1stgame.plus. If you independently navigate away from our platform to any external site, this Privacy Policy no longer applies to how that site handles your data.
We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable laws, or improvements to how we explain our data practices. When we make changes, the updated version will be published on this page with a revised date shown at the top.
For significant changes that affect how we use your personal data in a material way, we will make reasonable efforts to notify you directly – either through a notice within the platform or by email to the address registered on your account. We encourage you to review this page periodically so you are always aware of the current version.
Continuing to use 1st Game after an updated Privacy Policy has been posted will be taken as your acceptance of the revised terms. If you disagree with any change, you should stop using the platform and contact us to discuss your options, including account closure.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
You can also visit our FAQ page for quick answers to common questions about your account, data, and platform features.