1st Game FAQ – Answers for Pakistan Players

No. Each player is allowed one account only. Creating duplicate accounts is a breach of our Terms and Conditions and can lead to all accounts being permanently closed with any remaining balance forfeited. If you have forgotten your login details, use the password reset option on the login page or contact our support team – there is no need to register again.

You must be at least 18 years of age to create a 1st Game account and participate in any gaming or betting activity on the platform. We carry out age verification checks as part of the account process and reserve the right to request identity documents at any stage. If you are under 18, do not attempt to register.

Log in to your account and go to your profile settings. From there you can request a mobile number or email change. You will need to verify the new contact details with a one-time code before the update takes effect. If you cannot log in at all because you have lost access to the registered number, contact support directly and they will guide you through an identity-verified update process.

Go to the Login page and click Forgot Password. Enter the mobile number or email linked to your account and a reset code will be sent to you. Follow the instructions in that message to create a new password. If you no longer have access to the mobile number or email on your account, contact our support team with proof of identity so they can verify you and restore access safely.

The minimum deposit amount varies slightly depending on the method you choose. Details for each payment method – including minimum and maximum limits per transaction – are displayed clearly in the cashier section of your account before you confirm any deposit. We keep minimums accessible so players can start with a comfortable amount they are happy to play with.

JazzCash and Easypaisa deposits are typically credited within a few minutes. Raast and bank transfers can take slightly longer depending on your bank's processing times, but most are completed within the same day. If your deposit has not appeared after a reasonable wait, check your transaction history inside your account first. If it is still missing, contact support with your transaction reference number and they will investigate promptly.

First, log out and log back in to refresh your balance. Then check the transaction history in your cashier to see if the deposit appears there. If it does not show after 30 minutes for JazzCash or Easypaisa, or a few hours for bank transfer, gather the payment reference or screenshot from your wallet app and send it to our support team. Do not attempt the same deposit again before confirming the first one has failed, to avoid being charged twice.

1st Game does not charge any fees on deposits made by players. The full PKR amount you send will be credited to your gaming balance. In some cases your bank or mobile wallet provider may apply a small transaction fee on their end – this is outside our control and would be shown in your wallet or banking app before you confirm the payment.

Processing times depend on the method selected. JazzCash and Easypaisa withdrawals are typically the fastest and usually arrive within a few hours of approval. Bank transfers may take one to three business days depending on your bank. Withdrawal requests submitted during peak times or weekends may take slightly longer to process. You can check the status of any pending withdrawal in the transaction history section of your account cashier.

A withdrawal can stay in pending status for several reasons. The most common are: identity verification documents have been requested but not yet submitted, there is an active bonus with wagering requirements that must be met before withdrawal, or there is a routine security review on the account. Log in to your account to check if any action is needed from your side. If the status has not changed after the expected timeframe, contact support with your withdrawal reference number.

Yes, identity verification is required before your first withdrawal is processed. This typically involves uploading a copy of your CNIC (Computerised National Identity Card) and a proof of your payment method. This is a standard KYC (Know Your Customer) process. Once your account is verified, subsequent withdrawals do not require you to resubmit documents unless something material changes on your account.

PSL odds on 1st Game are displayed in decimal format by default. A decimal odd of 2.50 on a PKR 1,000 bet means your total return would be PKR 2,500 (PKR 1,500 profit plus your original PKR 1,000 stake back). Odds change in real time based on team news, pitch conditions, weather, and general betting patterns. In-play odds update ball by ball during live PSL matches. You can switch your odds format in your account settings if you prefer fractional or American format.

If a Cricket match is abandoned before a result is reached and no official result is declared, bets are generally voided and your original PKR stake is returned to your account balance. If the match is delayed and then completed within a specified time window, bets usually stand. The specific rules for each market type are detailed in our Terms and Conditions. In-play bets placed on events that have already occurred before a system update are also handled under the same settlement rules.

A cash-out feature may be available on selected markets, allowing you to settle a bet before the final result is determined. When cash out is available for one of your bets, you will see a cash-out option alongside that bet in your open bets list. The value offered reflects the current state of play and odds at that moment. Cash out is not available on all markets or all match types – check your bet slip for eligibility during live events.

All Slot Games available on 1st Game use certified Random Number Generator (RNG) technology, meaning each spin outcome is completely independent of previous spins and cannot be predicted or manipulated. The RTP (Return to Player) percentage for each Slot title is published in the game information panel before you start playing. We only work with reputable game providers whose titles meet industry standards for fairness.

RTP stands for Return to Player and is expressed as a percentage. A Slot with an RTP of 96% theoretically returns PKR 96 for every PKR 100 wagered over a very large number of spins. This is a long-run statistical average – in any individual session your results can be significantly higher or lower. Higher RTP Slots offer better theoretical value over time, but the variance (how often and how big wins occur) also matters depending on your playing style and budget.

Visit the Bingo section from the main menu to see all open and upcoming Bingo rooms. Purchase tickets in PKR before the draw starts – the cost per ticket and the jackpot size are displayed for each room. Numbers are called automatically and your card is marked in real time. Winnings are calculated based on matching patterns and are credited instantly to your PKR account balance. Some rooms offer special jackpot prizes for specific winning patterns.

Log in, go to your account settings, and navigate to the Responsible Gaming section. From there select Deposit Limits and choose whether you want a daily, weekly, or monthly cap in PKR. Enter the maximum amount you are comfortable depositing in that period and confirm. The limit takes effect immediately. Reducing a limit takes effect straight away; increasing a limit has a cooling-off period before it applies, giving you time to reconsider.

Self-exclusion allows you to close your 1st Game account for a set period – from a few weeks up to a permanent closure – if you feel your gaming is becoming something you cannot manage comfortably. To apply self-exclusion, go to your account settings, select Responsible Gaming, and choose Self-Exclusion. Select the duration and confirm. Once active, you will not be able to log in or deposit for the duration of the exclusion. We take this seriously and will not send promotional emails during an active self-exclusion period.

A few signs worth paying attention to: spending more time or PKR on gaming than you planned, using gaming to deal with stress or boredom, feeling anxious when you are not playing, or trying to win back losses by placing bigger bets than usual. If any of these ring true, use the deposit limit or cool-off tools available in your account settings. Gaming should feel enjoyable and controlled. The moment it stops feeling that way, it is worth taking a break. Visit our Responsible Gaming page for more guidance.